Faq’s

Generator FAQs

Indiana Homeowners’ Guide

Got questions about standby generators, installation, or maintenance? Below are the most common questions Indiana homeowners ask, answered clearly and with local experience so you can make confident decisions.

Frequently Asked Questions (FAQs)

How do I choose the right generator size for my home?

The best size depends on how much of your home you want to power during an outage. Most homeowners choose between 14 kW – 26 kW units to cover essentials like heating, cooling, refrigerators, and lighting. We’ll assess your home’s square footage, electrical panel, and usage needs to recommend the ideal system.

Can you install a standby generator if my yard is small or I have a septic system?

Yes. Generac air-cooled generators have compact footprints and flexible placement options. We’ll locate a spot that meets clearance and code requirements while avoiding septic lines, gas lines, and utilities.

How long does a full turnkey installation usually take from quote to commissioning?

Most installations are completed within 2 – 4 weeks of approval. The actual install typically takes one to two days, depending on site prep, permits, and inspections.

What factors affect the total cost of a standby generator installation?

Pricing depends on generator size, electrical and gas line distances, concrete pad or composite base, and any trenching or panel upgrades. Every quote includes all materials, labor, permits, and startup testing so you know the full cost upfront.

Do you offer financing, and how quickly can I get approved?

Through Synchrony Financial, most customers enjoy quick, hassle-free financing with flexible terms and promotional rate options. Applications take just minutes to complete — either online or during your in-home consultation, with most approvals returned the same day.

What maintenance does a standby generator require and how often?

Routine maintenance typically includes oil and filter changes, battery and spark-plug checks, coolant inspections, and a full system test. We recommend at least annual service, more often in heavy-use areas. Our maintenance plans automate reminders and keep service records for warranty compliance

Will a standby generator work on natural gas and on propane (LP)?

Yes. Most Generac standby generators are designed to run on either natural gas or propane (LP). During installation, the unit is configured for your home’s available fuel source, and it can be switched later if needed.

Natural gas is typically used when your home is already connected to a utility line, while propane is common for rural or off-grid properties using a tank. Both fuels provide reliable, automatic backup power during an outage.

Do you handle all permits, inspections, and code compliance?

Yes. Horizon pulls all required permits, coordinates inspections with local
authorities, and ensures installations meet Indiana codes and municipal rules. We
manage paperwork from start to finish, so customers don’t face permitting headaches.

What happens if my generator stops working during an outage?

Our support team provides priority service and troubleshooting for installed customers. Most issues can be resolved quickly through remote diagnostics or same-day on-site service.

How do Generac warranties work and can I extend coverage?

Every Generac air-cooled generator comes with a 5-year limited warranty. Extended coverage up to 10 years is available at the time of installation or anytime during your warranty period.

Still have a Questions

Let’s Power Up Your Peace of Mind

If you didn’t find your answer above, our local team is here to help. Whether you’re comparing models, curious about financing, or ready to book an installation, Horizon Generator Solutions is just a call away. We’re here to keep your home powered when it matters most.